What type of service can I expect?
You are assigned a Loan Specialist who will provide you with the highest level of mortgage service.  Your dedicated Loan Specialist will work with you through the entire loan process.  He or she is a mortgage professional with experience in many types of loan products and borrower situations.  Your Loan Specialist is available to speak with you any time during regular business hours.

When is my interest rate locked?
Rates fluctuate daily so the rate you see when applying may not be the actual rate on the loan.  Typically, you can request a rate lock after we have received your loan package and documentation.  We have found that some clients prefer to watch the market before locking into a rate, while others want to commit as soon as possible.  Please note that our daily deadline to lock a rate is 3:00 PM, Pacific Time, Monday through Friday.

What kind of paperwork and records will I need to provide?
The amount of documentation needed depends on what type of loan program we are seeking to obtain.  Generally speaking, for a fully documented loan, borrowers need to provide income and employment verification for the last two years, bank account/saving information and personal identification.

What should be expected after I apply online?
First, you will receive e-mail notification that we received your application.  You will also receive (typically within two business days) a loan package from New Life Funding.  The package will include a copy of your application and a list of any needed documentation.  Your completed package is returned to our office via a prepaid envelope.  Should you not receive a package within two days, please call our office.

I'm purchasing a home.  Is there someone who will work with my Realtor?
Yes.  Each loan is assigned to one Loan Specialist who works closely with you throughout the entire process. He or she can assist your Realtor at any time.

When is an appraisal ordered?
We'll arrange for an appraisal of your property and use your estimated value as a guideline.  Appraisals are paid COD directly to the appraiser.  Appraisals can be ordered at different times throughout the application process.  Typically it is ordered when your Loan Specialist calls you following review of your application.

Where do I sign my loan documents?
If you are purchasing a home, your closing agent will be chosen by your Realtor or we can select one for you.  If you're refinancing property, we'll select an agent for you.  Either way, the location will be nearby and in many cases the documents are signed at a location of your choice.

Does New Life Funding share information with other companies?
New Life Funding is committed to your right to privacy. For this reason, we ask only the minimal information necessary to quote you products with accuracy. We do not share your personal data with anyone, unless you request us to do so. Once your application is in process, you can be guaranteed that all client information will be protected.

How has New Life Funding provided a secure environment for applying for a loan online?
New Life Funding is very aware of the sensitive nature of loan application data. For this reason, we do not require account information on our online applications. There is ample time to obtain account details once your application is in process. We do however offer a secure server option for your application so that no information you send us over the Internet can be read by someone intercepting the transmission.